Cancellation of tour booking for individual travel (for Private Charters see below) Between:
30 to 60 days of departure will result in loss of 25%.
30 Days to 14 days before departure loss of 50% of Ticket Price.
14 days up to departure will result in forfeit of full trip fees.
Where full payment has been made and we can re sell the space on the departure we will refund payments made less 20%.
The Operator cannot guarantee refund of the travel agent deposit component.
POSTPONEMENT/TRANSFER of a trip by an individual will be allowed 72 hours prior to departure so long as we have capacity on the alternative date. An Admin Fee ($35) may be applied to postponements or transfers. Postponements between 24 & 72 hours will be given due consideration based on the merit of the circumstances causing the postponement such as a medical emergency. In all cases the best advise for a customer is to hold applicable travel insurance and the final discretion remains with the Operator of the tour.
Please advise guests that the sooner they speak to us in regard to possible delays the easier it is to find suitable options for our guests.
Private Charter Booking Conditions:
Booking will be confirmed on payment of deposit.
Balance payments to be made in full 30 days before charter commencement.
Cancellations ONCE balance payment has been made and within 30 days of departure date will result in forfeit of Full Charter Price. We highly recommend all charterers have travel insurance to protect against unexpected cancellations.
TRAVEL INSURANCE The Operator strongly recommends that guests have travel insurance to:
cover valuable items eg. Cameras Luggage
to protect against unforseen cancellations or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time
cover medical conditions that may occur during carriage and the associated extra costs of accessing medical care around the islands including emergency air evacuation.
cover against an emergency where you need to return home urgently eg. a family member becomes very ill.
Please ensure that the guests understand the details of the cover included for the Travel Insurance to ensure that it covers the above for their peace of mind.
LIABILITY Guests should note that Sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre departure questionnaire and sign a travel agreement during the check-in process. The Operator has the applicable Shipowners insurance to cover public liability for our guests and staff. A Copy of the certificate will be forwarded if required.
For full Terms and Conditions please go to our website