Terms and Conditions

Visitor Information Centre Passport



  1. Participation in the Visitor Information Centre Passport  (“the Raffle”) is deemed acceptance of these Terms and Conditions.
  2. The promoter of this Promotion is Whitsunday Tourism Association Inc. (ABN 23 574 179 504) trading as Tourism Whitsundays (“the Promoter”), Mackay Tourism and Bowen Tourism.
  3. No purchase or payment is necessary to enter the Win Whitsunday and Mackay Dollars

Who can enter?

  1. Entry is only available to adults aged 18 years or over at the time of entry.

How to enter?

  1. The Promotion commences at 09:00am on Friday 01 October 2021 and ends at 06:00pm (AEST) on Thursday 31 March 2022 (“Promotion Term”).
  2. Entrants must, during the Promotion Term complete all of the below–
  • Have collected a copy of the Whitsunday & Mackay Visitor Information Centre Passport from one of the three accredited Information Centres in Mackay, Proserpine or Bowen
  • Have collected 3 stamps in total, 1 from each Information Centre listed on the Information Centre Passport
  • Have entered their contact information on the passport and entered their Information Centre Passport into the raffle box at one of the 3 Information Centres listed on the Information Centre Passport
  • Multiple entries are not permitted
  1. Employees of Tourism Whitsundays, Mackay Tourism and Bowen Tourism, their immediate families, media, agencies, sponsors and commercial partners or any other persons directly or indirectly connected with the competition are not eligible to enter the competition.
  2. Fraudulent, illegible, illicit, offensive or incorrect entries will not be accepted (at the absolute discretion of Tourism Whitsundays).


  1. The value of the prize is $2,100.00 consisting of Mackay Dollars and Whitsunday Dollars and have to be redeemed through one of the 3 Visitor Information Centres listed on the Information Centre Passport. The Prize Packages, or any unused portion of a Prize Package, are not transferable or exchangeable and cannot be taken as cash. The Prize Packages will not be reinstated, refunded or replaced, even in the event that the reservation is cancelled or changed.
  2. The Prize Packages listed are subject to availability and may change at the discretion of the Promoter.
  3. If any prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize equal to the value and/or specification, subject to any written directions from a regulatory authority.
  4. All Accommodation and Touring bookings of a Prize Package must be booked before 31 May 2022 and are subject to availability at the time of booking and at the Supplier’s discretion depending on level of occupancy. All applicable booking terms and conditions of the Supplier apply. Travel dates apply but are subject to operators discretion.
  5. The winner of a Prize Package may add services or stay additional nights; however, the winner is responsible for any additional costs.

The draw

  1. Entries received during the Promotion Term will be combined in the “Entry Pool”.
  2. The competition will close at 11:59pm (AEST) on Thursday 31 March 2022 and winner(s) will be decided by Friday 08 April 2021. Late submissions will not be accepted.
  3. Prize winners will be decided through a draw from the raffle box.
  4. The winner(s) will be notified by Email by 6pm on Friday 08 April 2021.
  5. Identification that includes a photograph (driver’s licence, passport, student card) will be required when collecting the prize.

The winners

  1. The winning entrant has 48 hours from the time and date of the notification to respond and claim the relevant prize. If the prize is not claimed within this time frame, the prize will be redrawn, and any previous winners will forgo claims to the prize.
  2. The Promoter’s decision is final, and no correspondence will be entered into.
  3. The Promoter reserves the right, at any time, to verify the validity of entries, prize claims and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry or prize claim that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions will be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  4. It is a condition of accepting a Prize Package, that the winner consents to the Promoter using their name, likeness, image and/or voice (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting the Promotion (including any outcome), and promoting, advertising or direct any products or services, distributed and/or supplied by the Promoter.
  5. Where a winner chooses not to accept a prize, they forfeit any and all claims to that prize, which will be dealt with at the absolute discretion of Tourism Whitsundays.
  6. All prizes are accepted entirely at the risk of the winner and Tourism Whitsundays excludes all warranties in connection with any prize.

Promoter rights and liability

  1. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to disqualify any entrant, or subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate.
  2. Except for liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Promotion, including but not limited to, where arising out of the following;
  • Any technical difficulties or equipment malfunction (whether or not under the Promoter’s control), or
  • Any theft, unauthorised access or third-party interference, or
  • Any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter, or
  • Any variation in prize value that is stated in these Terms and Conditions, or
  • Any tax liability or excess costs incurred by a winner or entrant, or
  • Use of the prize.


  1. Data and personal information collected, will be used by the Promoter in order to contact the Promotion winners and the Promoter may for an indefinite period, unless otherwise advised, use this data for promotional, marketing and advertising purposes without remuneration to the individual.