The Whitsundays Holiday Dollars Terms and Conditions - The Whitsundays QLD
The Whitsundays, Queensland.
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THE WHITSUNDAYS HOLIDAY DOLLARS 

TERMS AND CONDITIONS

The Whitsundays Holiday Dollars offers discounts of up to 50 per cent (up to $200.00 including GST) on bookings of tours and experiences to Queensland residents in The Whitsundays region between 4 May and 30 June 2021 (“Redemption Period”), subject to availability. During the Redemption Period, Queensland residents who are 18 years and over can claim a unique voucher by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., via selected accommodation operators, as well as the Whitsundays Visitor Information Centre in Proserpine and The Bowen Visitor Information Centre (located at The Big Mango). Subject to available Whitsundays Holiday Dollar funds remaining, the vouchers can be used to claim up to 50 per cent of any eligible tourism experience booked  (up to $200 (incl. GST) during the Redemption Period. Vouchers are activated once a booking is made, so it will be first in, best dressed to make a booking with your voucher for a Whitsundays tour or experience.  Your voucher will have an expiry date on it, please check your voucher confirmation for this information.  Your experience must be booked prior to this date (or before the funding is exhausted).

1. In these terms and conditions of booking:

Redemption Period means the period, 12:00am AEST on 04 May 2021 to 11:59pm AEST on 30 June 2021. Participation in the Whitsundays Holiday Dollars initiative is deemed acceptance of these Terms and Conditions. The Promoter of this Promotion is Whitsunday Tourism Association Inc. (ABN 23 574 179 504), trading as Tourism Whitsundays ("the Promoter").

Tourism Experience means day tours such as land, air or water experiences, and overnight crewed sailing tours as provided by participating Tourism Experience operators with live booking availability listed on http://www.tourismwhitsundays.com.au.

Dollars Voucher means a Whitsundays voucher for a Tourism Experience in The Whitsundays region valued at 50% of the cost of the Tourism Experience, up to $200 (including GST). A Dollars Voucher is not transferrable or redeemable for cash.

Vouchers are activated once a booking is made, so it will be first in, best dressed to make a booking with your voucher for a Whitsundays tour or experience.  Your voucher will have an expiry date on it, please check your voucher confirmation for this information.  Your experience must be booked prior to this date (or before the funding is exhausted).

2. Subject to Items 3 and 5, you are eligible to receive a Dollars Voucher if:

(i) you reside in the State of Queensland; and

(ii) you are aged 18 years and over at the time of redeeming the Dollars Voucher.

3. Staff of Tourism and Events Queensland (TEQ) and Tourism Whitsundays Limited (TW), their immediate family and partners are ineligible to register for The Whitsundays Holiday Dollars promotion. Staff in the Tourism Division of the Department of Tourism, Innovation and Sport are ineligible to register for The Whitsundays Holiday Dollars promotion.

4. To receive your Dollars Voucher, you must:

(i) email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 07 4948 5921 during the Redemption Period ;

(ii) provide an image JPEG file of your proof of age and residence during the Redemption Period; a Queensland driver’s licence or proof of age card is the approved identification; we understand that some Queenslanders may not have one of those two forms of ID. If that's the case, please contact 07 4948 5921 to discuss registration further.

(iii) be in The Whitsundays and able to use your Dollars Voucher during the Redemption Period.

5. Dollars Vouchers will be available to eligible Queensland residents who are in the region during the Redemption Period. The number of Dollars Vouchers available is limited and once The Whitsundays Holiday Dollars fund is exhausted any Dollars Vouchers which have not been activated will no longer be valid. Vouchers are activated once a booking is made, so it will be first in, best dressed to make a booking with your voucher for a Whitsundays tour or experience.  Your voucher will have an expiry date on it, please check your voucher confirmation for this information.  Your experience must be booked prior to this date (or before the funding is exhausted). For clarity, Dollars Vouchers are activated once a Tourism Experience booking is made (and the code is used); you may potentially be unable to redeem a Dollars Voucher within the Redemption Period if the Dollars Voucher is not activated whilst The Whitsundays Holiday Dollar funds remain available. Vouchers can be claimed through participating hotels, The Whitsundays Visitor Information Centre and the Bowen Visitor Information Centre (located at The Big Mango) and the campaign website.

Dollars Vouchers will be allocated as follows:

(i) to residents of The Whitsundays and neighbouring regions who reside in the postcodes 4740, 4800, 4802 to 4810; and

(ii) To Queensland residents who reside outside the above postcodes but are travelling to The Whitsundays during the Redemption Period.

6. The allocation of Dollars Vouchers will be conducted by the Promoter during business hours throughout the Redemption Period.

7. The Promotor will inform applicants by email whether they are eligible to receive a Dollars Voucher. Applicants who have satisfied the requirements outlined in Item 4 will receive their unique Dollars Voucher via email; an eligible applicant will only be entitled to one Dollar Voucher. This email will include details and instructions on how applicants can redeem the voucher for a Tourism Experience.

Unsuccessful applicants will also be notified by email.

8. To redeem your Dollars Voucher, you must do the following:

(i) Visit https://www.whitsundaysholidaydollars.com.au;

(ii) Choose the Tourism Experience that you wish to redeem your Dollars Voucher for;   

(iii) Book your chosen Tourism Experience via https://www.whitsundaysholidaydollars.com.au The Travel Experience must be booked and taken within the Redemption Period;

(iv) Show a copy of your driver's licence or proof of age card to the provider when taking the Tourism Experience.

9. The Promoter is not liable if:

  • you fail to correctly redeem the Dollars Voucher with a Tourism Experience Provider, or
  • you fail to redeem the Dollars Voucher during the Redemption Period (for any reason), or
  • the Whitsundays Holiday Dollars fund is depleted before you are able to redeem your Dollars Voucher (regardless of whether you sought to redeem the Dollars Voucher during the Redemption Period).

10. Without limiting the above, Dollars Vouchers not redeemed during the Redemption Period will expire and may no longer be used to book a Tourism Experience.

11. You are not entitled to:

(i) redeem your Dollars Voucher for cash; 

(ii) use the Dollars Voucher for booking or cancellation fees; 

(iii) transfer your Dollars Voucher to another person; or;

(iv) cancel an existing booking, to then remake a new booking with Whitsundays Holiday Dollars.

The Promoter may invalidate a Dollars Voucher should a recipient attempt to do any of the above.

12. Each applicant agrees that a Dollars Voucher:

(i) must be redeemed within the Redemption Period towards one or more Tourism Experience within The Whitsunday region; the Tourism Experience(s) must also be undertaken during the Redemption Period Please see conditions below regarding booking multiple Tourism Experiences with one Dollars Voucher;

(ii) cannot be redeemed directly with the Tourism Experience operator and can only be redeemed online via https://www.whitsundaysholidaydollars.com.au or in person or by phone at The Whitsundays Visitor Information Centre and The Bowen Visitor Information Centre (located at The Big Mango);

(iii) cannot be redeemed on equipment hire vehicle, marine (unless there is a guided element or destination-based commentary); point-to-point transport providers (unless there is a guided element or it is packaged with an experience or tour); farmers’ markets, markets, retail precincts, charter services (air, coach, ferry, marine charter, small charter vehicle, car, van charter, motor home hire and short term leisure equipment hire (unless there is a guided element)), accommodation (hotels, holiday parks, station stays, caravan parks or holiday homes), events, festivals, restaurants, cafes, food outlets, national park entry fees or food and beverage products (unless it includes guided commentary or part of a group experience);

(iv) is exclusive of any additional costs and liabilities incurred beyond the value of the Dollars Voucher (used following the conditions of use) or incurred after the Dollars Voucher has been redeemed;

(v) must result in using the value of the Dollars Voucher in a single transaction when redeeming the Dollars Voucher. No 'change' or 'credit' will remain for use at a later date or on a subsequent booking;

(vi) is personal, non-refundable and not transferable, exchangeable or redeemable for cash;

(vii) may be subject to terms and conditions of the third-party Tourism Experience providers, including where the applicant is required to agree to those terms and conditions at the time of redeeming the Dollars Voucher;

(viii) is subject to the availability of individual tourism experience and the associated maximum booking cap.

13. The terms and conditions of your chosen Tourism Experience provider, including any cancellation policies and fees, apply to your booking. The Promoter is not a party to your booking agreement with the provider and assumes no liability under the agreement.

14. The Promoter collects personal information from you to assess your eligibility for a Dollars Voucher, administer the promotion, and contact you about your application. In evaluating your application, it may be necessary to share your personal information with Federal or State Government agencies to confirm you are a Queensland resident. Any personal information collected, held, managed, used, disclosed or transferred will be held following the Information Privacy Act 2009 (Qld) and other applicable laws. By applying for a Dollars Voucher, you consent to collecting, using, and sharing your personal information in accordance with this provision.

The Promoter may disclose such information to third parties, including, but not limited to:

(i) Passcreator (operated in the European Union by mediahelden GmbH) and Mailchimp (operated from the American Data Centres owned by Amazon), to enable an applicant to receive a Dollars Voucher on an applicant’s personal device;

(ii) The Whitsundays Visitor Information Centre and the Bowen Visitor Information Centres (located at The Big Mango) to facilitate the redemption of the Dollars Vouchers.

(iii) The Promoter may approach the applicant to participate in editorial activities relating to the promotion including, but not limited to, interviews, photographs, films or other recordings of the same for publication in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome) or promoting any tourism product(s) associated with the promotion.

15. The Promoter’s decision concerning any aspect of this promotion is final, and no correspondence will be entered into. The Promoter may amend these terms and conditions at any time.

16. The Promoter reserves the right to disqualify:

(i) any applicants that tamper with or attempt to tamper with the application process;

(ii) any applications that Tourism Whitsundays Limited considers manipulative, unrepresentative, or disproportionate;

(iii) any individuals found applying who corrupt or affect, or attempt to corrupt or affect, the administration, security, fairness or proper conduct of the application process.

17. These terms and conditions are governed by and construed in accordance with the laws of Queensland.

18. The Promoter is Tourism Whitsundays Limited, a not-for-profit organisation of 1/5 Carlo Drive, Cannonvale, Qld 4802.

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